Comments on: U-Haul Renting Tips

By: Heather

Heather — Tue, 02 Jun 2009 17:07:11 +0000

It seems like someone always has something negative to say about anything. Regardless of whether they had a good experience with previous times or not. I have had a couple of good and bad experiences with U-Haul, the best of which was when I found out that U-Haul actually sells out their old U-Haul trucks. Now, some of them aren’t in that great of condition, but if you like fixing up old cars this is right up your alley! The prices are extremely negotiable too. I got a truck that was listed at $4,500 and I got it for $2,600! It works great in many ways. I can help my friends move and when I move across country I’ll be able to use it then and save on rental fees! I highly recommend it!

By: Car Buff47

Car Buff47 — Tue, 29 Apr 2008 18:57:23 +0000

Oh, I almost forgot.. When I went to return the truck (first one that got wet) I also rented a bunch of their U-haul blanket/rug protectors. A lot of them got drenched and they told me that I had to pay for them. Well that conversation didn’t last long let me tell you that! Had I known about the replacement cost of these “blankets” I would have never rented them in the first place. They’ll try to scam you any way they can so be careful!

By: Car Buff47

Car Buff47 — Tue, 29 Apr 2008 18:24:07 +0000

Sounds like you had a terrible experience. Let me share a couple of my U-Haul experiences with all of you. First I needed a truck rental to from Toronto to Halifax (for school). I guess they failed to mention that the truck was leaking! It rained for a few hours on the trip and when we opened the back up my couch was drenched! Obviously no compensation I didn’t even try.

Then on the way home from Halifax a separate time we filled up the truck with $200 of DIESEL gas. But the newer U-haul trucks AREN’T diesel. WHO KNEW!?!?!? Well $500 and 4 hours later we were back on the road with a tank of normal gas. Just goes to show you that U-haul BARELY discloses ANY information, not even what gas to fill the truck up with. Do your research is what I learned the hard way…

By: Amie Stilo

Amie Stilo — Thu, 10 Jan 2008 20:33:48 +0000

I have had similar experience with a different company lol. Sad that they let their product degrade to such a level, I don’t know how they get the repeat business with such poor service.

By: Chris

Chris — Mon, 28 May 2007 14:59:59 +0000

Heya Tom! It seems like many of us have a bad U-Haul memory. How do you suppose a company with that much bad customer experience is still going so strong?

By: Tom Vander Well

Tom Vander Well — Mon, 28 May 2007 13:22:47 +0000

Oh my, Chris. You brought back some painful memories of driving a u-haul back from college in Chicago to my first job in Iowa. It was only about 350 miles – but it was the longest trip of my life. The truck wouldn’t go above 45 m.p.h. and would only go that fast when then gusty winds allowed.

Frightening. There’s definitely room in this market for a decent competitor to eat into U-Haul’s business!!

By: Chris

Chris — Wed, 23 May 2007 12:54:38 +0000

Hey Randa! Penske seems to be getting good reviews all around. We’ll be looking for one of their trucks next time.

By: Randa Clay

Randa Clay — Tue, 22 May 2007 19:47:37 +0000

I’ll never rent from U-Haul again since we used Penske for our last two moving adventures. Not only were the trucks better and the service more reliable, but they were cheaper as well. Glad you made it back safely and that the garage sale was a success!

By: Chris

Chris — Tue, 22 May 2007 18:39:55 +0000

Andrew, I found another recent fan of Penske when I was poking around this morning. I think I’ll look into them next time around.

By: Andrew Flusche

Andrew Flusche — Tue, 22 May 2007 16:49:52 +0000

Good job getting back home, even in a rickety bucket of rust.

I’m definitely not a U-Haul fan, precisely because of their clunker trucks. A friend of mine has now abandoned them and only rents Penske, because they have newer trucks.

Take care,
Andrew